keep.meSAFE provides general short-term solution focused support. In some cases, you may want or require more specialized, intensive, or longer term support (i.e. to treat eating disorders, substance abuse, etc.). keep.meSAFE can assist you in locating more specialized or more appropriate resources within your area. This assistance will be provided either by our dedicated Family Support Services (FSS) team, or your dedicated keep.meSAFE counsellor.
The FSS team is able to support requests for community referrals over the phone, but not via chat. Telephonic consultations are offered Monday- Friday, between 8am-8pm (EST). If you call in outside of these times or on weekends looking for community resources, you will be offered a call-back.
The FSS team maintains a bank of information ready to go based on common questions and requests and is constantly updating these resources so as to stay valid. The information is pulled from reputable, vetted sources within the health and wellness industry. A representative from this team will conduct a tele-consultation to understand your needs and preferences, and then they will compile a list of resources relevant to your situation, preferences, and geographical location.
Common community resources include, but are not limited to, the following:
- Mental Health Organizations/Community Programs.
- Subsidized/ Affordable Housing.
- Shelters/ Community Counseling/ Food Banks/ Basic Needs.
- Disabilities and Special Needs (Physical, Developmental, Learning etc.)
- Family Violence.
- Job Banks.
- Bereavement Groups/ Support Groups.
Service exceptions: The FSS team does not provide medical resources or referrals to physicians/doctors etc. for physical health conditions. It is also important to note that we do not make recommendations or refer into any specific doctors or counsellors. Rather, we provide a list of options in your area for you to follow up on.
Given the non-urgent nature of these requests, immediate transfers to a community resource are not made on your behalf, but rather all of the relevant contact information is provided to you directly via email within 2 business days of the consult. This turnaround time varies depending on the complexity of the request, with many requests completed within 24 hours.
Furthermore, if you engage with a keep.meSAFE counsellor for short term sessions, and decide that you need more intensive, longer term or more specialized support than keep.meSAFE can offer, our counsellor will work with you to help find resources in your area.
Any services that you choose to engage with in the community are at your own cost. The objective here to help provide you with the information you need to make an educated and well-informed decision on what’s best for you.